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Your Data is Safe With Us

We're a coaching platform, not a surveillance tool. Here's exactly what we collect, why, and how we protect it—in plain language.

Our Promise

We never sell your data. Ever.

We collect only what we need

Your data stays in Kenya

You can delete everything anytime

What We Collect & Why

Account Information

What: Your name, email, phone number

Why: Create your account and contact you

Child's First Name & Age

What: First name and age only

Why: Provide age-appropriate guidance

Usage Information

What: What you report in check-ins (screen time, apps, concerns)

Why: Give you personalized coaching and track progress

Support Conversations

What: Messages you send us for help

Why: Provide better support and improve our service

What We NEVER Collect

ID numbers or birth certificates

GPS location or tracking

Content of your child's messages

Passwords or login credentials

Biometric data (fingerprints, face)

Browsing history or app data

How We Protect Your Data

Encryption

All data encrypted in transit and at rest. Industry-standard security protocols.

Kenyan Data Centers

Your data is stored in Kenya. It doesn't leave the country.

Access Control

Only authorized team members can access data, and only what they need for their role.

Your Rights Under Kenya Data Protection Act

Right to Access

See all data we have about you anytime

Right to Correct

Fix any incorrect information

Right to Delete

Delete your account and all data within 30 days

Right to Object

Object to how we process your data

Right to Portability

Export your data in a standard format

Right to Complain

File a complaint with the ODPC if unsatisfied

Who We Share Data With

Payment Processor

M-PESA/payment provider processes your payment. They don't see your coaching data.

Schools (Optional)

If you're part of a school program, schools see aggregate data only (e.g., "72% of parents enabled content filtering"). Never individual family data.

That's it. No advertisers. No data brokers. No "partners" who want your information.

Data Retention

Active Account

Data kept while you use the service

Account Closed

All data deleted within 30 days

Inactive Account

Reminder after 6 months, deleted after 12 months of inactivity

Questions About Privacy?

We're happy to explain anything in more detail.

Privacy Questions
privacy@kiddonetwork.co.ke
General Support
support@kiddonetwork.co.ke
Full Privacy Policy Terms of Service